TPDAu – Returns & Refunds Policy
At TPDAu Australia, we are committed to providing high-quality truck, ute, and commercial vehicle parts across Australia. We understand that occasionally, you may need to return a product, and our policy is designed to make the process simple, fair, and transparent.
Table of Contents
Eligibility for Returns
Products can be returned within 30 days of delivery, provided they meet the following conditions:
- The item is unused, uninstalled, and unmodified.
- It is returned in its original packaging, including all accessories, manuals, or documentation.
- The product remains in a resalable condition.
Please note: Installed, altered, or damaged parts cannot be returned unless the item is faulty or supplied incorrectly.
How to Request a Return
To initiate a return, contact our customer support team using the details on our website. Include your order number and a brief description of the reason for return.
Once approved, you will receive instructions, including a return reference number if required. For security, we recommend using a tracked shipping service, as TPDAu cannot accept responsibility for lost or damaged items during transit.
Inspection & Refund Processing
Upon receiving your return, our team will inspect the item to ensure it meets eligibility criteria.
- Refunds will be issued to your original payment method, typically within 5 business days after inspection.
- Exchanges will be dispatched once the returned item is approved.
Shipping Costs
- Original delivery fees are non-refundable.
- Return shipping is the responsibility of the customer unless the item is faulty, damaged on arrival, or incorrectly supplied.
- Replacement items for approved faults or errors are shipped at no additional cost.
Special & Electrical Orders
Electrical components and special-order parts must be unopened and unused to qualify for a return unless they are confirmed to be faulty or supplied incorrectly. Additional inspection may apply.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, contact us immediately. Photos or supporting information may be requested to help resolve the issue quickly.
Assistance & Pre-Purchase Support
Our team is happy to answer questions about product suitability or returns before you buy. Confirming your vehicle compatibility before ordering can help avoid delays and unnecessary returns.
At TPDAu, we strive to provide reliable truck and ute parts with transparent policies and responsive support. Thank you for trusting us with your commercial vehicle needs.