TruckPartsDirect AU – Frequently Asked Questions (FAQs)
1. What products does TruckPartsDirect AU specialise in?
Table of Contents – FAQ
TruckPartsDirect AU supplies a wide range of parts and accessories designed specifically for trucks, utes, and commercial vehicles. Our product range includes:
- Truck and ute exterior accessories
- Mechanical and replacement parts
- Electrical and lighting components
- Suspension, braking, and drivetrain parts
- Towing, load-carrying, and utility accessories
- Interior truck accessories and cab upgrades
We focus on durable, fit-for-purpose products built to handle Australian conditions.
2. Do you ship Australia-wide?
Yes, we deliver to most locations across Australia, including metro and regional areas. Shipping costs are calculated at checkout based on product size, weight, and destination. Some oversized or heavy truck parts may incur additional freight charges, which will be clearly shown before you complete your order.
3. What is your returns and refunds policy?
Returns are accepted within 30 days of purchase, provided the item is unused, uninstalled, and in its original packaging. Electrical components must be unopened unless faulty or supplied incorrectly. Return freight costs are the responsibility of the customer unless the item is defective or incorrectly supplied. Our support team will assist you through the process.
4. How can I get help choosing the right part for my truck or ute?
If you’re unsure about compatibility, our customer support team is here to help. Contact us with your vehicle make, model, year, and engine details, and we’ll assist you in selecting the correct product to avoid delays or incorrect orders.
5. What payment methods do you accept?
We offer secure checkout using the following payment options:
- Visa and Mastercard
- PayPal
- Other secure online payment methods available at checkout
All payments are processed securely, and no payment details are stored on our systems.
6. How do I track my order? FAQ
Once your order has been dispatched, you’ll receive a tracking notification via email. You can use the provided tracking number to monitor delivery progress through the courier’s website.
7. Do you offer trade or bulk purchase pricing?
Yes. We support workshops, fleet operators, and trade customers. If you require bulk pricing or ongoing supply, contact us directly to discuss trade accounts and volume discounts.
8. Will you notify customers about new products or offers?
Yes. By subscribing to our email updates, you’ll receive notifications about new arrivals, product updates, and special offers. You can also follow us on social media to stay informed.
9. How long does delivery usually take?
Estimated delivery times generally range from 3 to 15 business days, depending on your location and the product ordered. Remote and regional deliveries may take longer due to freight schedules.
10. Can I change or cancel an order after checkout?
If your order has not yet been processed or dispatched, we may be able to make changes. Once the order has been shipped, cancellations or modifications are no longer possible. Please review your order carefully before placing it.
11. How do you protect customer information?
TruckPartsDirect AU takes data security seriously. We use secure encryption and trusted payment gateways to protect your personal and payment information. Your details are handled in accordance with Australian privacy standards, and payment information is never stored on our servers.